Privacy Policy – The Skin Talk Clinic

At The Skin Talk Clinic, under the care of Dr. Pooja Chopra, we respect your privacy and are committed to protecting the personal information and healthcare-related information you choose to share with us.

This Privacy Policy explains how The Skin Talk Clinic (“Clinic”, “we”, “our” or “us”) may collect, use, process, store, protect and disclose information when you visit our website, contact us, request an appointment, visit the Clinic, receive consultation or treatment, or interact with our services and third-party healthcare platforms such as Practo.

By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain the relevant consent before processing your personal information.

1. Information We May Collect

The information we collect depends on how you interact with The Skin Talk Clinic.

1.1 Personal Information

When you contact us, request an appointment, submit an enquiry or visit the Clinic, we may collect:

Full name
Mobile number
Email address
Age or date of birth, where relevant
Gender, where relevant to consultation
City or general location
Appointment details
Treatment or consultation preferences
Communication history
Information voluntarily provided through enquiry forms
Other information reasonably required to provide our services

1.2 Medical and Consultation Information

Depending on the consultation or treatment, we may collect relevant information such as:

Skin, hair or aesthetic concerns
Relevant medical history
Previous treatments or procedures
Current or previous medications, where voluntarily disclosed
Allergies or sensitivities
Previous reactions to treatments
Relevant health information
Clinical observations
Treatment plans
Progress information
Clinical photographs
Other information reasonably required for consultation, treatment or follow-up

Note: We collect medical information only where it is relevant to providing, coordinating, documenting or following up on healthcare and treatment services.

2. Information We Collect Through Our Website

When you use our website, you may voluntarily provide information through:

Appointment forms
Contact forms
Enquiry forms
Consultation requests
Callback requests
Other forms or communication features available on the website

The information you provide may be used to respond to your request and facilitate communication with the Clinic.

Important: Please avoid submitting detailed medical information through a general website enquiry form unless specifically requested.

3. Appointment Requests and Bookings

You may request an appointment directly through The Skin Talk Clinic or through third-party platforms through which our Clinic is listed.

3.1 Appointment Information

When you request an appointment, we may process:

Your name
Contact number
Email address, where provided
Preferred appointment date or time
Consultation or treatment enquiry
Booking information
Relevant communication regarding the appointment

3.2 Appointment Confirmation

An online appointment request does not necessarily mean that an appointment is confirmed. The Clinic may contact you to confirm availability, appointment timing or other necessary details.

4. Practo and The Skin Talk Clinic

The Skin Talk Clinic is registered/listed on Practo, a healthcare technology platform through which patients may discover healthcare providers and, depending on the services available, request or book appointments and interact with healthcare providers.

4.1 Information Submitted Through Practo

If you choose to use Practo to find or book an appointment with The Skin Talk Clinic, information submitted directly through Practo may be processed by Practo in accordance with Practo’s own privacy policy, terms and applicable practices.

4.2 Third-Party Platform Responsibility

Information that you voluntarily provide directly to The Skin Talk Clinic remains subject to this Privacy Policy. Information submitted directly to Practo may also be subject to Practo’s Privacy Policy and Terms of Use. The Skin Talk Clinic does not control Practo’s independent privacy practices, policies or systems.

5. Information Collected During Consultation and Treatment

When you visit The Skin Talk Clinic, information may be collected as part of your consultation, diagnosis, treatment planning and follow-up.

5.1 Clinical Information

Depending on the nature of your visit, this may include:

Consultation notes
Medical history relevant to treatment
Examination findings
Treatment recommendations
Treatment records
Prescriptions or instructions
Procedure-related information
Follow-up information
Treatment progress
Clinical photographs
Before-and-after photographs where applicable
Information voluntarily provided by you

Such information may be maintained as part of your healthcare or treatment record.

6. Clinical Photographs and Before-and-After Images

Clinical photographs may be taken where reasonably required for:

Clinical assessment
Treatment planning
Treatment documentation
Monitoring treatment progress
Comparing treatment results
Maintaining appropriate patient records

6.1 Use of Clinical Photographs

Clinical photographs are treated as confidential healthcare-related information. A clinical photograph taken for treatment documentation does not automatically mean that the photograph may be published publicly.

6.2 Public Use of Images

If the Clinic wishes to use an identifiable patient photograph for website publication, social media, educational material, marketing, advertising, before-and-after presentations, or other public-facing communication, the Clinic will seek appropriate permission or consent where required.

7. How We Use Your Information

We may use the information we collect for purposes including:

Responding to enquiries
Scheduling and managing appointments
Providing consultations
Providing treatment and related services
Understanding your stated skin, hair or aesthetic concerns
Maintaining appropriate healthcare records
Preparing treatment plans
Monitoring treatment progress
Providing follow-up care
Sending appointment reminders
Communicating treatment-related instructions
Responding to questions or requests
Improving patient experience
Improving our website and digital services
Maintaining website and system security
Managing Clinic operations
Meeting applicable legal, regulatory and professional requirements
Protecting the rights, safety and legitimate interests of the Clinic and its patients

We seek to use information only for relevant and legitimate purposes connected with our services and operations.

8. Communication With Patients

We may communicate with you using the contact information you provide.

8.1 Communication Channels

Depending on the circumstances, communication may take place through:

Telephone
SMS
Email
WhatsApp
Appointment-management systems
Practo or other healthcare platforms
Other communication channels used by the Clinic

8.2 Types of Communication

Communications may relate to:

Appointment confirmation
Appointment reminders
Rescheduling
Follow-up
Treatment-related information
Responses to enquiries
Clinic-related service information

Where applicable, you may have the ability to withdraw from certain non-essential or promotional communications.

9. Marketing and Promotional Communication

Where permitted by applicable law, we may communicate information about Clinic services, educational information, treatment updates or other relevant communications.

9.1 Your Choice

We do not sell or rent your personal information to third parties for their independent marketing purposes.
Where consent is required for a particular marketing communication, we will seek the appropriate consent.
You may contact the Clinic to request that your contact information not be used for certain promotional communications, subject to applicable law and legitimate communication requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Improve website performance
Remember certain preferences
Understand website usage
Improve user experience
Measure marketing or website performance, where applicable
Maintain website security

10.1 Cookie Management

You may manage cookies through your browser settings and, where applicable, through cookie controls made available on our website. Disabling certain cookies may affect some website functionality.

11. Website Analytics

The Skin Talk Clinic may use analytics technologies, such as Google Analytics or similar tools, to understand how visitors interact with the website.

11.1 Analytics Information

Analytics information may include pages visited, approximate session information, device and browser information, referral source, website interaction, and technical information. These tools help us understand website performance and improve the patient-facing digital experience. Third-party analytics providers may process technical information according to their own privacy policies and applicable settings.

12. Advertising and Conversion Tracking

If the Clinic uses online advertising or digital marketing services, technologies such as conversion tracking, advertising cookies or similar tools may be implemented to understand the performance of advertising campaigns.

12.1 Purpose of Tracking

Such technologies may help us understand how visitors reach our website, which campaigns generate enquiries, which pages are viewed, whether an appointment enquiry has been submitted, and general website engagement. We do not intend to use advertising technologies to publicly disclose your private medical information. Where applicable, required consent mechanisms will be used.

13. Third-Party Service Providers

The Clinic may use trusted third-party service providers to support its operations.

13.1 Types of Service Providers

These may include providers for website hosting, website maintenance, appointment management, healthcare technology, analytics, communication, digital marketing, payment processing, IT and security, customer support, and other operational services. Where third parties process information on our behalf, we seek to limit access to information reasonably necessary for the services they provide. Third-party providers may have their own privacy policies and contractual obligations.

14. Disclosure of Personal Information

We do not sell or rent your personal information.

14.1 When Information May Be Shared

We may disclose or provide access to personal information where reasonably necessary:

To provide healthcare or related services
To staff involved in your care or Clinic operations
To service providers supporting the Clinic
To healthcare professionals involved in your care, where applicable
To Practo or another platform where you have chosen to use its appointment or healthcare services
To comply with legal obligations
To respond to lawful requests from authorities
To protect the safety, rights or property of the Clinic, patients or others
To investigate suspected fraud, misuse or unlawful activity
To establish, exercise or defend legal claims
Where you have provided appropriate consent

We seek to avoid unnecessary disclosure of personal information.

15. Data Security

The Skin Talk Clinic takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

15.1 Security Measures

Depending on the system and information involved, safeguards may include:

Access restrictions
User authentication
Password protections
Restricted staff access
Secure website technologies
Data backups where appropriate
Administrative controls
Technical safeguards
System monitoring and maintenance

Access to patient or treatment information is intended to be limited to individuals who require such access for legitimate Clinic, healthcare or operational purposes. However, no electronic storage or transmission system can be guaranteed to be completely secure.

16. Practo Data Security

Where Practo is used for healthcare-provider or appointment-related services, Practo’s own security and privacy framework may apply to information processed through its systems. Practo states that it uses security measures including 256-bit encryption and describes ISO 27001-certified information-security practices. Patients using Practo should refer to Practo’s current privacy policy and terms for information regarding data processed directly by Practo. The Clinic does not control Practo’s independent privacy practices or policies.

17. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected.

17.1 Retention Period

Retention may depend on the nature of the information, whether you are a current or former patient, treatment requirements, ongoing communication, medical-record requirements, legal or regulatory obligations, dispute resolution, and legitimate operational requirements. Certain healthcare or treatment records may need to be retained for an appropriate period even after your last visit. When information is no longer required, we may securely delete, anonymise or dispose of it, subject to applicable legal, medical and regulatory requirements.

18. Your Rights and Choices

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.

18.1 Your Rights May Include

Requesting information regarding processing of your personal data
Requesting access to certain personal information
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Raising a privacy-related concern
Requesting assistance regarding your personal information

Requests may be subject to reasonable identity verification and applicable legal, medical-record or regulatory requirements.

19. Withdrawal of Consent

Where your information is processed based on consent, you may request to withdraw your consent.

19.1 Effect of Withdrawal

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. In certain circumstances, we may continue to retain or process information where required or permitted by applicable law or where another lawful basis applies. Withdrawal of consent may also affect our ability to provide certain services where the relevant information is necessary for those services.

20. Accuracy of Information

We request that the information you provide is accurate and, where necessary, updated.

20.1 Updating Your Information

You may contact us if you believe that information maintained by us is inaccurate or incomplete. We may request reasonable verification before making changes to personal information.

21. Children’s and Minors’ Information

Where consultation or treatment involves a minor, appropriate involvement of a parent or lawful guardian may be required in accordance with applicable law and Clinic procedures. We do not knowingly seek unnecessary personal information from children through general website forms. If you believe that information relating to a minor has been submitted through our website without appropriate authorisation, please contact us.

22. External Websites

Our website may contain links to third-party websites, healthcare platforms, social media platforms or other external services.

22.1 Third-Party Websites

These websites operate independently from The Skin Talk Clinic and may have their own privacy policies. We recommend reviewing the privacy policy of any external website before submitting personal information. The Clinic is not responsible for the privacy practices, content or security of third-party websites that we do not operate.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, third-party services, applicable law, or improvements to our privacy practices.

23.1 Updated Policy

The latest version will be published on this page with the updated “Last Updated” date. We encourage you to review this page periodically.

24. Grievance and Privacy Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us.

24.1 The Skin Talk Clinic

Address: 4th Floor, Samartha Aishwarya, 418, Above Marks & Spencer, Opposite Highland Park, Andheri West, Mumbai – 400053, Maharashtra, India.
Phone: +91 98920 93288
Email: theskintalkclinic1@gmail.com
Website:
https://theskintalkclinic.com/

For privacy-related requests, please mention “Privacy Request” in your communication. We may request reasonable information to verify your identity before processing a request concerning personal information.

25. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India.

25.1 Legal Rights

Nothing in this Privacy Policy is intended to exclude or restrict any rights available to an individual under applicable law.

Contact The Skin Talk Clinic

The Skin Talk Clinic

Dr. Pooja Chopra

4th Floor, Samartha Aishwarya, 418, Above Marks & Spencer, Opposite Highland Park, Andheri West, Mumbai – 400053, Maharashtra, India.

Phone: +91 98920 93288
Email: theskintalkclinic1@gmail.com
Website:
https://theskintalkclinic.com/
CTA: Book an Appointment

26. Medical Disclaimer

The information published on The Skin Talk Clinic website is provided for general informational and educational purposes.

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The Skin Talk Clinic

Dermatology, Skin, Hair & Aesthetic Clinic in Andheri West, Mumbai

Expert dermatology, skin, hair, laser and aesthetic care with personalised treatment plans by Dr. Pooja Chopra.

Our Services

Skin Treatments
Hair Treatments
Laser Treatments
Anti-Aging & Facial Rejuvenation
Aesthetic Treatments

Visit The Skin Talk Clinic

Clinic Address: 4th Floor, Samartha Aishwarya, 418, Above Marks & Spencer, Opposite Highland Park, Andheri West, Mumbai – 400053
Contact: +91 98920 93288 | theskintalkclinic1@gmail.com
Clinic Hours: Monday – Sunday, 10:00 AM – 7:00 PM
CTA: Book an Appointment

Find Us Online

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Practo: Dr. Pooja Chopra

Medical Disclaimer

The information on this website is provided for general educational purposes and does not replace professional medical advice, diagnosis or treatment. Individual results may vary. Please consult Dr. Pooja Chopra for a personalised medical assessment.

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Privacy Policy - The Skin Talk Clinic